Mobile is not repairable due to a manufacturing defect, but the manufacturer is saying that it was my fault for not handling the mobile phone properly. I am an engineer and have good knowledge of technicalities regarding mobile phones and all electronic gadgets. Now, I am facing a huge loss due to the manufacturing defect in the mobile phone. There is no grievance redressal system for the manufacturing defect in the mobile phone. The company is cheating its customers. They are a China-based company and are not taking proper care of their customers. It sounds bad. Please help.
Dealing with this situation can be frustrating, but there are some steps you can take to try to resolve the issue:
- Check the warranty: If your mobile phone is still under warranty, you may be able to get it repaired or replaced free of charge. Check the terms and conditions of your warranty and contact the manufacturer to see if they can help.
- File a complaint: If you are not satisfied with the response from the manufacturer, you can file a complaint with the relevant consumer protection agency. They may be able to mediate between you and the company or help you take legal action if necessary.
- Seek legal advice: If you believe that the manufacturer is responsible for the defect and is not willing to provide a solution, you may want to seek legal advice. A lawyer can advise you on your rights and options and help you take legal action if necessary.
- Share your experience: You can also share your experience with others to warn them about the company’s practices. You can leave a review or complaint on the company’s website or social media pages, or on consumer review sites.
Remember to remain calm and polite when communicating with the company or any third parties involved. It is important to be persistent but respectful in your efforts to resolve the issue.
