Question: Negative review about a hotel which was below the standard claiming on the website. I am a paying member of a hotel (name not disclosed) and I pay an annual fee of Rs. 12,000. In February, while dining at the hotel, I saw cockroaches in the 5-star establishment and informed the staff, paid them, and posted a negative review on social media. The hotel approached me to remove the negative review and offered me complimentary services like spa treatments, use of the pool, and brunch. As a paid member with a non-cancelable membership, I had to accept their offer.
During the spa treatment, the hotel applied some products without discussing or disclosing them to me. They claimed that the products were suitable for all skin types. Later, my skin developed rashes and hives. When I looked at the toiletries given, I found that they were already expired. I asked the membership team for a refund and they promptly refunded my annual fees upon learning about my allergies.
I kept asking the hotel and membership team to take action about the expired products, but despite my rigorous follow-up, they have sued me for harassment and issued me with criminal and civil notices, which are factually incorrect.
It sounds like you have been through a lot. Since the hotel has sued you for harassment, it is important to reply (written statement) it as soon as possible.
In the meantime, you can continue to document all interactions with the hotel and membership team, including emails and phone calls. It may also be helpful to gather any evidence, such as receipts or pictures, to support your case.
Regarding the expired products, you may consider reporting this to the relevant regulatory authority, such as the local health department. This can help ensure that the hotel is held accountable for any violations and that other guests are not put at risk.
Remember to stay calm and professional in all interactions with the hotel and membership team. It is important to avoid any behavior that could be seen as harassment. With the help of a lawyer, you can work towards a resolution that is fair and just for all parties involved.
